CUSTOMER EXPERIENCE

It’s time to rethink your customer experience and engagement strategy to drive maximum engagement and delight customers!

At SRIVEN, we will help you envision, design, and deliver smarter digital customer experiences across the customer journey to unlock real value and deliver new business growth. We will put always the customer experience at the center of your business with our deep industry experience in strategy & design, and data & analytics harnessing best-in-class solutions.

Make every customer interaction matter by combining all your business data across marketing, advertising, sales, commerce, and service. SRIVEN’s Customer Experience (CX) solution provides a well-connected master suite of applications that goes beyond your traditional CRM and helps you create, manage, and nurture lasting customer relationships. We help you build a 360-degree view of your customer journey and their every interaction—no matter how, when, where, and or with whom they engaged. We empower your CX team and organization to deliver an exceptional customer experience starting from acquisition to retention.

We provide the tools and domain expertise that help you figure out what matters most to your customers, and equip your team to deliver delightful experiences while simplifying processes and eliminating huge costs. All these real efforts boil down to happy customers, employees, and shareholders.

What Customer Experience Services Does SRIVEN Offer?

SRIVEN CX teams’ approach to Customer Experience, rooted in purpose and empathy, helps you generate the right insights to build differentiated, high-impact customer experiences that add long-term value to your customer, organization, and society. We can help you strategically create an ideal experience – one that can anticipate and exceed customer expectations, second that remains consistent throughout the customer journey, and third that they will remember. We have been helping different sizes of businesses rehash their CX and bolster engagement for over 20 years. And we’re ready to help you.

Customer Experience Solution Benefits

SRIVEN teams can help you drive customer experience transformation and rigorously design and prioritize customer experiences that set you apart in the market and drive accelerated business growth. The benefits include:

  • Delivering innovation across your organization
  • Finding new sources of value by prioritizing customer experience investments targeting to moments that matter
  • Creating a fine culture that continuously iterates and improves customer experiences

Our approach to customer experience

Attribution and Measurement

We assist you to arrive at what matters most to your customers and establish what to measure at which stage of the customer journey. Upon measurement stabilizes and data starts flowing in, we aid your CX team to uncover valuable insights about what drives the best experience and business value.

Our CX design and strategy help you establish a good baseline of where you are on and what is important to your customers. Equipped with that knowledge, we collaborate with your team to articulate customer experience for different personas and digital touchpoints.

Design and Strategy

Innovation and Scale

We partner with clients to imagine the experiences of the future and co-create customer and employee experiences that establish credibility and trust from the discovery stage to the purchase and delight stages.

Are you looking for Customer Experience consulting experts?

Let us take the technical weight off your shoulders!

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Why choose SRIVEN as your CX consulting trusted advisor?

Our global leadership team and consultants steers SRIVEN on its amazing growth trajectory, leading from the front.

Brightest Minds
Brightest Minds
Brightest Minds
We're driven to meet client needs with determination and grit. We embrace tough challenges and do not rest until the problem is solved, the right way.
Collaborative Spirit
Collaborative Spirit
Collaborative Spirit
We believe in developing true partnerships. We foster a collegial environment where individual perspectives are respected and an honest dialogue is expected.
Unrelenting Dedication
Unrelenting Dedication
Unrelenting Dedication
We use proven knowledge to make recommendations and provide expert guidance to our clients.

Let’s Get Started

SRIVEN offers full-cycle technology solutions that streamline your digital transformation journey for your business growth. With cutting-edge technical expertise and digital frameworks, we simplify complex business challenges with innovative solutions for 100+ fastest-growing enterprises.

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