DIGITAL COMMERCE

Become a digital-first brand and deliver exceptional customer experiences with our bespoke Digital Commerce solutions!

SRIVEN’s Digital Commerce consulting services specialize in designing and building tightly integrated eCommerce infrastructures to create and deliver flawless digital customer experiences. We help you deploy front-office and back-office automation, maintain interoperability within the connected systems/environment, and provide intuitive digital tools for non-technical users also to monitor and manage your eCommerce solutions. We enable your brand to deliver frictionless customer experience across inventory, supply chain, distribution, sales, marketing, and support.

By embracing our two-step approach, you can combine human skills and technical capabilities, and with this approach, your organization will be all set to kick start the real digital transformation. Digital Commerce is not a new imperative for brands, customers, and business leaders – but COVID-19 an unprecedented situation had made it paramount for organizations to advance their customer experience, business operations, and time-to-market. Our Digital Commerce tailored solutions help manufacturers, retailers, distributors, and suppliers outrun their competition and stay ahead of the curve. We help you advance digital ecosystems to drive profitable and continuous business growth with digital commerce transformation.

What Digital Commerce consulting services does SRIVEN offer?

Seamless customer experience is just the inception to drive customer conversions and loyalty. Our digital consultants conduct a comprehensive analysis of an organization’s commerce landscape and processes to take the next step toward commerce maturity. We thoroughly study customer demands, business needs, and the technology ecosystem to advise apt solutions that help organizations respond quickly to market needs and also drive consistent, engaging shopping experiences for their customers.

Our Digital Commerce Strategy Planning and Execution

SRIVEN’s unified digital commerce strategy enables your business excellence in inventory, supply chain, and optimized delivery through data analytics. We help your organization with a comprehensive strategy across marketing, creative, technology, sales, support, and operations to deliver realistic and exceptional results leveraging your unified digital commerce investments.

We offer digital commerce consulting in these areas:

Omni-channel customer experience and digital technology strategy
Digital commerce experience architecture design and streamline business operations
Right digital commerce platform selection, personalization, and recommendation
Deploying cloud-based omnichannel architecture in building scalable digital environments
Design and execute micro-services for digital supply chain

Our Digital Commerce Framework and Approach

Optimize customer journey and drive new business growth

We understand and analyze how your customers interact with your brand across all digital touch points of an entire customer journey to build a comprehensive digital commerce strategy and deliver an ideal customer experience at every touchpoint in the journey. We help businesses reinvent and scale digital commerce strategies across paid, owned, and earned channels to acheive optimal sales performance and profitability.

We help you map and align your organization with respective technology stack to create a meaningful commerce roadmap and optimize the customer experience through a holistic digital commerce strategy. We build and scale marketing ecosystems that harness the right technology and key data to enable targeted buyer communications efficiently.

Digital commerce strategy and implementation to drive a sustainable business model

Digital commerce technology stack

Our digital commerce consulting experts leverage tested and proven DX approach and methodology to help you choose the right strategy for your organization and then works closely with your teams to implement the agreed commerce strategy. We help you integrate and streamline complex back-end technologies to create remarkable customer experiences while aiding you to create cross-channel inventory and merchandising visibility for digital and in-store customer personalization to deliver a single view of the customer.